Privacy Policy
Privacy Policy
que4.org and Associated Applications
Effective Date: October 27, 2026
1. Introduction
This Privacy Policy describes how que4 (“we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the website at que4.org (the “Website”), the que4 iOS application available on the Apple App Store (“iOS App”), the que4 application or channel on Roku devices (“Roku App”), and related services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
Information You Provide
• Account information such as name, email address, username, and password when you create an account.
• Profile information or preferences you choose to provide.
• Communications you send to us, including support requests.
• Content you submit through the Service.
Information Collected Automatically
• Device information, including device type, operating system, unique device identifiers, and IP address.
• Usage data, such as pages or screens viewed, features used, time spent, and interactions with the Service.
• Log data, including access times, browser type, and referring URLs for the Website.
• Approximate location data derived from IP address or device settings (we do not collect precise GPS location unless you explicitly enable it).
Information from Third Parties
• Information from Apple or Roku related to app distribution, analytics, or crash reporting, subject to their respective privacy policies.
• Analytics providers that help us understand usage of the Service.
3. How We Use Information
We use the information we collect to:
• Provide, maintain, and improve the Service;
• Create and manage your account;
• Personalize your experience;
• Communicate with you, including sending service-related notices;
• Analyze usage and trends to improve functionality;
• Detect, prevent, and address technical issues, fraud, or abuse;
• Comply with legal obligations.
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
• With service providers who process information on our behalf (e.g., hosting, analytics, customer support), under confidentiality obligations;
• With Apple and Roku as required for app distribution, payment processing (if applicable), and platform analytics;
• To comply with legal requirements, respond to lawful requests, or protect our rights and the rights of others;
• In connection with a merger, acquisition, or sale of assets, with notice where required by law;
• With your consent or at your direction.
5. Cookies and Similar Technologies
The Website may use cookies and similar technologies to enhance functionality, analyze usage, and remember preferences. You can control cookies through your browser settings. The iOS App and Roku App may use similar technologies or platform-provided analytics identifiers subject to the respective platform’s controls.
6. Data Retention
We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, or as required by law. When information is no longer needed, we delete or anonymize it.
7. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your information, or to object to certain processing. To exercise these rights, please contact us using the information below.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request deletion. We do not sell personal information.
If you are in the European Economic Area, United Kingdom, or Switzerland, you may also have rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.
10. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards where required by law.
11. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Website and, where appropriate, provide notice through the Service or by email. The “Effective Date” at the top indicates when the policy was last revised. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@que4.org
Website: https://que4.org
